This Refund Policy applies to every purchase of 1% products and services operated by Wingman Group LLC ("we," "us," or "our"). We offer two products: the 1% Accelerator (formerly the 1% App) and 1% Concierge (collectively, "Services").
ALL SALES ARE FINAL. EXCEPT UNDER THE PARTNER GUARANTEE OR ANOTHER SIGNED CLIENT AGREEMENT, WE DO NOT OFFER REFUNDS. By purchasing any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
1. NO REFUNDS
All payments for the 1% Accelerator and 1% Concierge are non-refundable, except as provided in a signed client agreement. This applies to initial purchases, subscription renewals, credit top-ups, and any other charge, regardless of how much of the Services you have used, when you cancel, or your reason for requesting a refund.
Our Services provide immediate access to proprietary content, tools, human editors, and a dedicated team who begin committing time and resources as soon as you sign up. Because of this, apart from the Partner Guarantee and any other guarantee set out in a signed client agreement, we do not offer refunds, refund windows, or money-back guarantees.
1.1 The Partner Guarantee
1% Concierge is available with the Partner Guarantee: $50,000 for one year, with payment plans available. If you are not in a relationship within 12 months, we refund 100% of your fee, on the terms and conditions set out in your signed client agreement. The Partner Guarantee is not available in every state or city; we confirm whether you qualify on your intro call. 1% Concierge purchased without the Partner Guarantee carries no money-back guarantee.
If you sign a written client agreement for 1% Concierge or the 1% Accelerator, any guarantee or refund terms in that agreement apply and take precedence over this policy.
Without limitation, no refund will be issued if:
- You change your mind, stop using the Services, or forget to cancel
- You are dissatisfied with the Services or did not achieve the results you wanted (we cannot guarantee matches, dates, or relationships)
- You are charged for a subscription renewal
- You have unused credits, unused time, or unused Concierge services remaining
- Your dating app account was banned or restricted
- You experience service interruptions or downtime
- Your account is terminated for violating our Terms of Service
2. CANCELLATION
You may cancel at any time to stop future charges. Cancelling does not result in a refund of any payment already made. After you cancel, you will continue to have access until the end of your current billing period.
It is your responsibility to cancel before your renewal date if you do not wish to continue. To avoid unwanted charges:
- Cancel at least 24 hours before your renewal date
- Set a reminder for yourself to review your subscription
- Check your account settings to confirm your renewal date
3. NO PARTIAL OR PRO-RATED REFUNDS
We do not offer partial refunds, pro-rated refunds, or credits for unused time, unused credits, or unused services.
4. CREDIT TOP-UP PURCHASES
Credit top-up purchases are non-refundable. Unused credits roll over to future billing periods while your subscription remains active, but they have no cash value and cannot be exchanged for a refund.
5. DFY (DONE-FOR-YOU) CREDITS
Credits spent on DFY (Done-For-You) photo requests cannot be returned once work has begun on your order. DFY services involve dedicated human editors who commit time and resources upon accepting your request. Because of this:
- Credits are deducted at the time you submit a DFY request
- Once an editor has started working on your request, those credits cannot be returned to your account under any circumstances
- This applies even if you cancel the request, are dissatisfied with the result, or choose not to use the final deliverables
- If your request has not yet been picked up by an editor, you may contact us to cancel it and have the credits returned to your account at our discretion
We encourage you to review your request details carefully before submitting, and to use the unlimited variations offered under our Fair Use Policy (see Terms of Service, Section 2.11) to ensure you are satisfied with the final output.
6. BILLING ERRORS
If you believe you were charged in error (for example, a duplicate charge or a charge you did not authorize), contact us at support@onepercent.dating within 30 days of the charge. If we confirm a billing error, we will correct it. Correcting a billing error is not a refund of a valid purchase.
7. CHARGEBACKS
Please contact us before initiating a chargeback with your bank or credit card company. We're committed to resolving billing issues directly.
If you initiate a chargeback without first attempting to resolve the issue with us:
- Your account will be immediately terminated
- You will be permanently banned from our Services
- We may pursue legal action to recover costs and fees
8. ACCOUNT TERMINATION FOR VIOLATIONS
If your account is terminated by us for any violation of our Terms of Service, you forfeit all remaining credits, pending DFY requests, and access to any content or data associated with the account. No compensation of any kind will be provided for accounts terminated due to policy violations.
9. NO GUARANTEE OF RESULTS
Success in online dating depends on many factors beyond our control, including your profile quality, messaging skills, availability, and compatibility with matches. Our Services provide tools, resources, and support, but results are not guaranteed, and dating outcomes are never grounds for a refund, except under the Partner Guarantee or another signed client agreement.
10. APPLICABLE LAW
Nothing in this Refund Policy limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction. Where such laws require a refund, we will provide one only to the extent required.
11. CALIFORNIA RESIDENTS — AUTO-RENEWAL DISCLOSURE
If you are a resident of California, the following applies pursuant to the California Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600-17606):
- Your subscription will automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date
- You may cancel your subscription at any time through your account settings at app.onepercent.dating/billing-portal or by emailing support@onepercent.dating
- Cancellation will take effect at the end of your current billing period, and no further charges will be made
- You will receive a confirmation of your subscription purchase, including the renewal terms and cancellation instructions, at the email address associated with your account
12. MODIFICATIONS TO THIS POLICY
We reserve the right to modify this Refund Policy at any time, at our sole discretion, with or without notice. Changes become effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates. Your continued access to or use of our Services after any modifications are posted constitutes your acceptance of the revised policy.
13. CONTACT US
For questions about this policy or billing:
Wingman Group LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
Email: support@onepercent.dating
Response Time: 3-5 business days
Remember: All sales of the 1% Accelerator and 1% Concierge are final and non-refundable, except under the Partner Guarantee or another signed client agreement. To avoid unwanted charges, cancel at least 24 hours before your renewal date.